Deleted
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Post by Deleted on Apr 16, 2016 21:24:58 GMT
There is something at Elm Park that I'm sure frustrates most that exit this station during the evening peak, a ticket booth that I've never seen used and is right in the way of the two barriers that are always exit only. As sad as it is, I've written to TFL about this before, but it seemed to get forwarded to the black hole department and never got any response that at least clarified the point in this booth. Elm Park is quite a busy station compared to the surrounding ones, so when a train heading to Upminster of an evening drops off 100 passengers they're all forced to bunch at the top of the ramp and the sheep mentality takes over and it means waiting to exit at a slow rate. I've never exited Dagenham Heathway or Upney to know whether they have a similar problem (and with the narrower ramps they have) Does anyone know what this booth is actually meant to be used for in such a small station? I know TFL probably don't care about a small thing like this in a zone six station, but what would be a method of getting this looked at? Here are two images just to show how much of an obstruction it is.
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Chris M
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Post by Chris M on Apr 16, 2016 23:54:38 GMT
The booths are there to give the gateline attendant a sheltered (from wind and passengers), safe place to be and still be able to do their job. However from those photos it appears that placing it on the opposite side of the slope would be less disruptive - the entries of most stations being less bunched than exits. I'm not overly familiar with Elm Park though.
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stapler
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Post by stapler on Apr 17, 2016 7:12:31 GMT
Bunching of passengers trying to exit in the evening peak is one of the main disadvantages of ticket gates generally; and happens a lot at outer stations - Epping is the worst case, IMO, save that it has an additional, ungated, exit from Platform 1..........
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Deleted
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Post by Deleted on Apr 17, 2016 9:18:39 GMT
It's a Gate Line Assistant's Post. A place of safety for staff on the paid side of the gate line!
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DWS
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Post by DWS on Apr 17, 2016 9:24:38 GMT
Thing is staff always stand on the unpaid side of the the gate line near the old ticket office.
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class411
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Post by class411 on Apr 19, 2016 7:44:57 GMT
... I've written to TFL about this before, but it seemed to get forwarded to the black hole department and never got any response that at least clarified the point in this booth. I know TFL probably don't care about a small thing like this in a zone six station, but what would be a method of getting this looked at? You never know, it may trigger something at some point. When the remodelled Hammersmith (D&P) in the early nineties the (passenger) traffic management was evidently designed by a particularly dopey schoolchild on day release. The direct access to the platforms was allocated to station egress and the indirect, via long corridors, to ingress. The placement of the stairs meant that the majority of people getting of a train at Hammersmith would encounter the 'no exit' stairs first and, generally, use them to exit. (You can't necessarily blame them for this as there is a vast amount of signage around people are generally looking directly at where they are going rather than scanning for signs that are not in their eye-line). To add to the confusion, there was no enforcement of the one way system so, if you did try and use the correct stairs, you were perpetually buffeted by people going the wrong way - people naturally ignored the 'long way round' route when they were rushing to catch their trains. I wrote to tfl about this (as, no doubt, did many others). Whether passenger input had anything to do with it, I don't know, but, after some years, they finally stirred themselves to change the route directions and installed barriers to stop people using the incorrect routes. Immediately this was done the station worked a lot better. So, I'd say it's definitely worth writing and not really sad, at all.
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Post by revupminster on Apr 19, 2016 17:11:52 GMT
It has been there a long while 15-20 years. It could be moved to the right, but the door to the roof ladder is there and it might obstruct the wide gate. The old ticket collectors position is still there as the bin room. I cannot see if the stable door is still there but that would need replacing.
Does the old ticket office still contain the station monitors. I worked there when it was single manned 24 hours a day except for a part-timer who manned the second ticket office window between 6am and 11am (5 hours no meal relief)
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