Night Tube Discussion Feb 4, 2014 19:56:21 GMT
Post by Tomcakes on Feb 4, 2014 19:56:21 GMT
You mean the legally required 30 minute meal reliefs or PNRs, station staff don't get tea breaks. Every station group has a pool of reserve staff to cover sickness or annual leave.
I should make it clear, I do not begrudge the staff their tea break (whether you call it a meal relief or a PNR or whatever - time to to themselves to do what they please to which they are entitled). However, there ought to be staffing in place to cover for this. What use is advertising a facility as being open when it may close for 30 minutes during this time?
I can only speak anecdotally but it appears that those reserve staff are insufficient or not available. The ticket offices at the three stations I frequently used are often closed when they are supposed to be open with a board stating "staff shortages", and at another one I visit from time to time I was once told that if the ticket assistant (or whatever the grade is) books annual leave, the ticket office remains closed for that day, as they will not send anyone down to cover.
Still waiting to hear where I'll be able to buy my season ticket with a cheque and cash in my refund vouchers? (I assume/hope that a shortage of staff, as we shall see tomorrow, doesn't allow LU to wriggle out of paying refunds to all affected passengers).