LO West Anglia

West Anglia Main Line(1)
Question No:2016/0433
Joanne
McCartney

Can
you
provide
me
with
an
update
on
the
works
on
the
West
Anglia
Main
Line
to
improve
the
reliability
of
this
line
since
the
takeover
in
May
2015?


Written response from the Mayor

For
customers
using
the
London
Overground
section
of
the
West
Anglia
route,
TfL
has
completed
a
long
list
of
improvements
since
taking
over
at
the
end
of
May
2015.
 TfL
is
undertaking
a
major
engineering
overhaul
of
the
trains.
In
addition,
London
Overground
has
hired
another
two
trains
to
provide
cover
while
reliability
is
improved.
Since
TfL
took
over
this
section
in
May
2015,
it
has
invested
£2m
to
improve
these
trains,
and
reliability
has
improved
four
fold.
 London
Overground
has
worked
with
Network
Rail
to
improve
the
reliability
of
signalling
and
points
with
a
new
team
in
place
to
inspect
and
maintain
signalling
and
points
in
a
more
systematic
way.
For
example,
the
reliability
of
the
points
approaching
Liverpool
Street station
has
been
improved
significantly.
Others
points
along
the
route
are
now
subject
to the
same
process.



These
improvements
are
in
addition
to
all
of
the
customer
service
enhancements
London
Overground
has
made
across
the
West Anglia
stations
with
station
staffing,
customer
information,
train
cleanliness
and
station
ambience
all
being
improved.

London
Overground
has
also
recently
awarded
the
first
contract
of
a £25
million
programme
of
station
improvements
and
is
now
on
site
at
Theobalds
Grove
and
Bethnal
Green.

West Anglia Main Line(2)
Question No:2016/0434
Joanne
McCartney

Can
you
tell
me
how
many
times
trains
have
been
formed
of
less
than
the
eight
coaches
and
how
many
trains
have
been
cancelled
along
the
West
Anglia
Main
Line
since
May
2015?
Can
you
also
provide
this
information
by
month
since
TfL's
takeover
in
May
2015?


Written response from the Mayor

The
below
table
provides
details
of
services
that
were
short
formed
or
cancelled
along
the London
Overground
Rail
Operations
Limited
(LOROL)
operated
section
of
the
West
Anglia
route
since
TfL’s
takeover
by
reporting
period:



West
Anglia
(Exc.
Rom-Upm)


TfL
and
its
train
operator
LOROL
have
been
working
to
improve
the
reliability
of
train
services.
To
address
the
issues,
London
Overground
has
developed
a
rolling
stock
reliability plan
that
it
is
closely
managing
alongside
LOROL,
which
is
delivering
a
planned
£2m
investment
in
refurbishing
existing
rolling
stock
and
replacing
vital
life
expired
components.

Abellio
Greater
Anglia,
who
maintains
the
trains
on
behalf
of
London
Overground,
has
also employed
an
additional
20
fitters
and
has
put
in
shift
managers
to
oversee
work.
More initiatives
to
further
improve
performance
will
continue,
as
London
Overground
identifies opportunities
for
improvement.




In
the
past
eight
months
passengers
have
seen
a
marked
improvement
on
the
West
Anglia
line
with
reliability
having
improved
four
fold.
Delays
on
the
line
do
still
occur,
although
many
of
these
are
the
result
of
infrastructure
failures,
which
are
outside
of
London Overground’s
direct
control.
The
problems
on
the
line
have
been
exacerbated
by
recent
weather
conditions
and
London
Overground
has
been
working
closely
with
Network
Rail
on
a
number
of
preventative
measures
to
manage
performance
during
adverse
weather
conditions.